000			00797nam a2200229Ia 4500
999			_c41156 _d41156
001			7806
003			GE_BSU
005			20221116111435.0
008			181216s2009||||en |||||||||||||| ||eng||
020			_a9780814413333 x
040			_cGE_BSU
041			_aeng
080			_a658.8 G-57
100			_aGoodman,John A. _914805
245			_aStrategic Customer Servise : _bManaging the Customer Experience to increase Positive Word of Mouth, Build Loyaltty and Maximize Profits / _cJohn A. Goodman
264			_aNew York : _bAmacon, _c2009.
300			_a256 p.: _b24 cm. _cIll.
653			_aManaging the Customer Experience
653			_aStrategic Customer Servise
653			_aმომხმარებელთა გამოცდილების მართვა
942			_cBK _2udc