| 000 -LEADER |
|---|
| fixed length control field |
00797nam a2200229Ia 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
7806 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
GE_BSU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20221116111435.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
181216s2009||||en |||||||||||||| ||eng|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780814413333 x |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
GE_BSU |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER |
|---|
| Universal Decimal Classification number |
658.8 G-57 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Goodman,John A. |
| 9 (RLIN) |
14805 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Strategic Customer Servise : |
| Remainder of title |
Managing the Customer Experience to increase Positive Word of Mouth, Build Loyaltty and Maximize Profits / |
| Statement of responsibility, etc. |
John A. Goodman |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
New York : |
| Name of producer, publisher, distributor, manufacturer |
Amacon, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2009. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
256 p.: |
| Other physical details |
24 cm. |
| Dimensions |
Ill. |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| keyword |
Managing the Customer Experience |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| keyword |
Strategic Customer Servise |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| keyword |
მომხმარებელთა გამოცდილების მართვა |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
წიგნი |
| Source of classification or shelving scheme |
|
